Job Description
Role Overview
We are seeking a Customer Insight Specialist to act as the voice of the customer within our organization. In this role, you will move beyond simple data reporting to uncover why behind customer behavior. You will synthesize data from multiple sources—ranging from large-scale behavioral datasets and transactional history to intimate qualitative interviews and survey feedback—to generate actionable insights. Your findings will directly influence product roadmaps, marketing strategies, and customer support initiatives. If you have a detective’s curiosity, an analyst’s precision, and a storyteller’s ability to influence stakeholders, this role is for you.
Key Responsibilities
Research & Analysis
- Conduct qualitative and quantitative research (interviews, surveys, focus groups, usability testing).
- Analyze customer data from multiple sources (CRM, analytics tools, social listening, community meetings, market model).
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