Job Description

At ING we are looking for a Customer Journey Expert (temporary) Your role and work environment:

We are looking for a talented and enthusiastic Customer Journey Expert to join our Transfers Team in tthe Payments Tribe

Your key responsibilities:

As a Customer Journey Expert (temporary) :

  • You are responsible to develop, launchand maintain anattractive product& service value proposition on the market providing the highest customer satisfaction.
  • You are representing the “voice of the customer”, with focusoncontinuously improvingcustomerjourneys we are offering.
  • You leadtoprovidea differentiating experience for ING’s customers at optimal value and profitability for ING
  • You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies
  • You leadto increaseefficiency...

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