Customer Journey Expert - Temporary

At ING we are looking for a Customer Journey Expert (temporary)

Your role and work environment:

We are looking for a talented and enthusiastic Customer Journey Expert to join our Transfers Team in the Payments Tribe.

Your key responsibilities:

• You are responsible to develop, launch and maintain an attractive product & service value proposition on the market, providing the highest customer satisfaction.
• You are representing the “voice of the customer”, with focus on continuously improving customer journeys we are offering.
• You lead to provide a differentiating experience for ING’s customers at optimal value and profitability for ING.
• You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
• You lead to increase efficiency, reduce complexity, bring th...