Customer Loyalty Manager

About the Role

An international organisation is seeking to hire a Loyalty & Partnerships Manager to lead the development and execution of its customer loyalty strategy. This role will manage the organisation’s loyalty programme, driving member acquisition, campaign performance and strategic partnerships to enhance customer experience and commercial outcomes.

You’ll be responsible for creating compelling content and campaigns, managing relationships with internal stakeholders and external partners and ensuring the loyalty programme delivers measurable value across multiple channels.

Key Responsibilities

• Support the development and execution of loyalty programme strategy.
• Manage campaign calendars, creative briefs and content development.
• Lead partnership initiatives to grow and engage the member base.
• Maintain reporting frameworks to measure campaign performance.
• Ensure GDPR compliance and best practi...