Customer Loyalty Representative

Customer Loyalty Representative (CLT Rep)

Hello Chef is growing fast — serving more customers every week while staying deeply focused on trust, quality, and long-term relationships.

We’re hiring a Customer Loyalty Representative (CLT Rep) to support customers at key moments in their journey — where empathy, judgment, and care make a real difference.

This is not a call centre role and not a sales role. It’s a customer-facing role focused on human support — especially when something goes wrong, when customers have questions, or when they need a bit of extra help.

Mission

Protect customer trust and help customers get lasting value from Hello Chef through thoughtful, human support.

Accountabilities

1. Protect customer trust through reliable issue resolution: Resolve customer issues correctly and empathetically, preventing avoidable dissatisfaction from turning into churn and flagging recurring problems or risks early.