Job Description

About the Role

KONE Business Services (KBS) is scaling the global Customer Master Data Center of Excellence (CMD CoE) to support more than 30–40 countries across APM, Americas, GIN, Europe, and global functions. We are looking for a Customer Master Data CoE Lead who will drive data quality, governance, automation, standardization, and compliance across the customer master lifecycle—ensuring reliable, high‑quality customer data that fuels sales, finance, service, and business operations globally.

If you are passionate about master data excellence, global operations, automation, analytics, and stakeholder collaboration, this is a pivotal leadership opportunity.

Key Responsibilities

Leadership & CoE Operations

  • Lead the Customer Master Data CoE for multiple global units, ensuring high performance and SLA‑driven delivery.
  • Build and mature the CMD operating model, governance framework, and performance metr...

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