Job Description
About Customer Obsession:
Customer Obsession (Sparsh) is a program that has been created by the Bank to achieve the goal of becoming truly distinctive and a leader in the space of customer excellence. The team will work across the entire Bank in terms of working on Customer Journeys and identifying the 'Wow' moments that we can deliver for the customer.
About the Role:
The Role is to run the Customer Obsession program (Sparsh) for the respective function (branch, Burgundy, CBG or Quick wins squad) and ensuring end to end thinking, innovation in the space as well as timely delivery across the planned sub-projects in the space.
Key Responsibilities:
- Be a part of agile cross-functional squad in conceptualizing and executing CX initiatives from a cultural, behavioural and mind-set shift perspective
- Hold daily agile discussions, maintain squad charter, manage tracker/backlog, debottl...
Apply for this Position
Ready to join Axis Bank? Click the button below to submit your application.
Submit Application