Customer Onboarding Consultant

Role Overview

We are seeking a Customer Onboarding Consultant to join our fully remote team. In this role, you will play a critical part in delivering a seamless and personalized onboarding experience for new customers. Your mission is to guide users through our platform, help them maximize the value of our services, and drive long-term engagement and satisfaction.

Key Responsibilities

• Lead onboarding sessions for new customers via video calls, email, and chat
• Design personalized onboarding journeys based on user goals and behavior
• Collaborate with Product and Customer Support teams to resolve user concerns
• Monitor customer activation metrics and identify opportunities for improvement
• Provide actionable feedback to internal teams to enhance the onboarding experience
• Contribute to help center articles and onboarding documentation

Qualifications

• At least 2 years of experience in customer onboarding, customer success, or a related role
• Excellent communication and interpersonal skills
• Tech-savvy with the ability to quickly learn new tools and platforms
• Proven ability to work independently in a remote environment
• Bonus: Experience in the health, fitness, or wellness industry

What We Offer

• Competitive monthly salary of USD 3,800 – 4,500
• Fully remote work with flexible hours
• Wellness perks and team fitness incentives
• Career growth opportunities within a fast-growing digital brand
• A supportive and health-conscious team culture