Customer onboarding manager

Mission

As project manager for our small to medium carrier account customers, you are part of the Customer Success team from our office in Madrid. You handle project management to implement our tool with our carrier clients, and help the sales team make the complex deals a success.

Goals

• Take ownership of the end-to-end Dashdoc implementation: ensure project success from initial project scoping and alignment through to training and full deployment.

• Deliver the best possible user experience and customer relationship by acting as the central point of contact, working closely with Dashdoc's sales, product, and technical teams.

• Help make Dashdoc the best tool on the market by gathering and sharing customer feedback, and contributing to the continuous improvement of internal processes.

• Contribute to building the best product on the market through client feedbacks, and to improve our internal processes. ...