Customer Onboarding Specialist

Overview

We are looking for a Customer Onboarding Specialist to guide new customers from signup through early adoption for long-term success. This role is responsible for ensuring customers experience momentum, clarity, and understand value as they get started with Daylite. You’ll work closely with customers to translate their goals into real workflows, help them reach meaningful early wins, and ensure the transition from trial to day-to-day use feels supported and intentional. This is a customer-facing role that blends onboarding, post-sale follow-through, and early customer success, with a focus on time-to-value, confidence, and sustained engagement.

As a Customer Onboarding Specialist, you’ll own the early customer journey from commitment through activation and early adoption. You’ll conduct onboarding sessions, reinforce value, and help customers build habits that stick. You’ll also act as a connective layer between sales conversations, onboarding guidance, a...