Customer Operations AI Transformation Lead

As a Customer Operations AI Transformation Lead , you will drive the, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes.

In this role, you will lead multiple AI transformation projects—spanning processes, tooling, automation, analytics, and customer-facing operational workflows—while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change.

What you’ll do:

Define and articulate the AI transformation use cases for Customer Operations aligned with organizational goals.

Design, build, and deploy AI agents that automate and a...