Customer Operations Associate

Overview

About the job Customer Operations Associate
Keep operations running so customers stay front and center. Smartsourcing is looking for a Customer Operations Associate to support our customer teams by taking care of essential operational tasks. This role helps remove day-to-day admin and process workload from Strategic Account Managers, Adoption, and Services teams—allowing them to focus on high-value customer engagement. This position contributes to smooth operations, clear coordination, and a better overall customer experience. Location: JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

Role Overview
The role is accountable for orchestration, execution hygiene, and follow-through across the customer lifecycle. Success is measured by speed, accuracy, and reliability—not client-facing activity. This role is a core enabler of scale.

Key Responsibilities

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