Customer Operations Associate

About the job Customer Operations Associate

Keep operations running so customers stay front and center.

Hi! Were Smartsourcing, and were looking for a Customer Operations Associate to support our customer teams by taking care of essential operational tasks. In this role, youll help remove day-to-day admin and process workload from Strategic Account Managers, Adoption, and Services teams—allowing them to focus on high-value customer engagement. Your work will help ensure smooth operations, clear coordination, and a better overall customer experience.

Role Overview

The role is accountable for orchestration, execution hygiene, and follow-through across the
customer lifecycle. Success is measured by speed, accuracy, and reliability — not client-facing
activity.This role is a core enabler of scale.

Key Responsibilities

The Customer Operations Associate is end-to-end responsible for the following:

Commercial & ...