Customer Operations Coordinator

Overview

• Experienced professional performing self-directed work.
• Demonstrates sound judgment when working independently, obtaining solutions, and taking action on improvements.
• Able to convey information with leadership in a professional manner.

Key Responsibilities

• Regularly demonstrates the ability to share best practices to facilitate growth across the team.
• Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
• Demonstrates extensive knowledge of business standards.
• Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship management. Also, possesses the ability to deliver difficult messages and translate technical explanations into client facing messaging.
• Serves as an escalation point, both internally and externally. Can ...