Customer Operations Executive

Exciting Opportunity: Customer Operations Executive – Birmingham (Full time On-Site, Monday to Friday, B25)

Are you ready to drive customer success and support commercial growth?

We are looking for a Customer Operations Executive to join our dynamic team in Birmingham. This is a fantastic opportunity to take a key role in managing retailer relationships, supporting order operations, and contributing to the growth of a thriving, fast-paced business.

What you’ll do:

• Process customer orders accurately, ensuring timely delivery in collaboration with production and logistics teams.
• Monitor stock levels and proactively manage customer requirements against forecasts.
• Serve as the first point of contact for customer queries, delivery updates, and service issues.
• Collaborate with Sales, Supply Planning, and Warehouse teams to resolve issues and optimize order flow.
• Track key performance...