Job Description
**About Us**
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
**About the Role**
We are now looking for an experienced Customer Operations Manager who will be in direct contact with our users, and you will be responsible for the smooth performance of cross-border transactions, providing support, and ensuring that Félix is delivering experiences in line with our standards. As a member of our team, you will have the unique opportunity to make your mark on the core of our operations. You will be responsible for ensuring top-quality customer support by monitoring and maintaining key performance indicators (KPIs) such as Customer Satisfaction (CSAT), First Response Time (FRT), and Quality Assurance (QA) standards. This role requires availability to support a 24/7 opera...
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
**About the Role**
We are now looking for an experienced Customer Operations Manager who will be in direct contact with our users, and you will be responsible for the smooth performance of cross-border transactions, providing support, and ensuring that Félix is delivering experiences in line with our standards. As a member of our team, you will have the unique opportunity to make your mark on the core of our operations. You will be responsible for ensuring top-quality customer support by monitoring and maintaining key performance indicators (KPIs) such as Customer Satisfaction (CSAT), First Response Time (FRT), and Quality Assurance (QA) standards. This role requires availability to support a 24/7 opera...
Apply for this Position
Ready to join Félix Technologies Inc? Click the button below to submit your application.
Submit Application