Customer Operations Specialist

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Customer Operations Specialist, you will monitor daily customer incidents, coordinate quick resolutions across internal teams, and escalate critical cases to ensure fast, safe, and accurate responses. You will analyze claim trends, build weekly performance reports, and help strengthen service quality across routes, categories, and business partners.

About the Role

• Monitor daily customer comments, incident reports, and operational claims coming from Customer Service channels.
• Categorize, prioritize, and track each case until it is fully resolved.
• Coordinate with internal departments to validate information, obtain corrective actions, and ensure timely resolution.
• Escalate critical claims immediately—such as safety issues, cance...