Job Description
Job Title: Sr. Executive - Customer Operations
Job Location: Gurgaon
Job Role:
Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
Attend and acknowledge each customer call/mail
Responsible to create and manage Karix build products and services
Collect all the required information as per the checklist
Perform basic level troubleshooting for resolving customer issues
Collaborate in investigating issue during escalations
Assist in resolution of technical/non-technical issues faced by customers.
Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
Ensure 100% adherence to Provisioning processes: a. Time accounting
Ticket management
Review of backlogs owned on a shift basis so as to make them close to zero.
Review of owned incidents that are completed and need to be closed.
Follow-up with customers on the solution provided.
Review customer feedback with a ...
Job Location: Gurgaon
Job Role:
Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
Attend and acknowledge each customer call/mail
Responsible to create and manage Karix build products and services
Collect all the required information as per the checklist
Perform basic level troubleshooting for resolving customer issues
Collaborate in investigating issue during escalations
Assist in resolution of technical/non-technical issues faced by customers.
Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
Ensure 100% adherence to Provisioning processes: a. Time accounting
Ticket management
Review of backlogs owned on a shift basis so as to make them close to zero.
Review of owned incidents that are completed and need to be closed.
Follow-up with customers on the solution provided.
Review customer feedback with a ...
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