Customer Operations Specialist

Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi‑routine work orders by adhering to commitment times.
• Escalates and expedites orders to appropriate teams according to standard operating procedures; supervision is required for non‑standard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures. Maintains detailed written records of all work activity. Updates local asset databases and other systems.

Installations

• Rack and stack semi‑routine customer equipment tickets.
• Supports intra‑cage infrastructure installations by following standard operating procedures for semi‑routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi‑basic cage installs for mesh and overhead cable trays; and performs tape changes and standard operating back...