Customer Operations Specialist

About the Role

Lyfegen helps bridge the gap to faster, smarter access with pricing, access, and rebate management solutions. Our platform is used by health insurers, governments, hospital payers, and pharmaceutical companies worldwide to simplify the complexities of drug pricing agreements, optimize rebates, and drive better value.

We’re looking for a Customer Operations Specialist to play a key role in shaping our solutions. In this role, you will be responsible for executing data analytics projects, specifically retrospective analysis, and managing our rebate management service for clients. You will also conduct technical investigations within our platform to support troubleshooting and optimization — all to align business goals with technical capabilities.

Your main responsibilities:

• Manage the end‑to‑end operative rebate management process, ensuring accurate and timely processing while maintaining clear communication with customers, o...