Job Description
Talascend is currently seeking a Customer Ops Coordinator for a (REMOTE) contract opportunity
Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
Customer Ops Coordinator client Energy Home will be responsible for handling backend process steps required for effective operations of client Energy Home customer and product care.
They will also be required to support coordination efforts with external parties and customers as needed.
Submit Track orders related to - Repair pa...
Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
Customer Ops Coordinator client Energy Home will be responsible for handling backend process steps required for effective operations of client Energy Home customer and product care.
They will also be required to support coordination efforts with external parties and customers as needed.
Submit Track orders related to - Repair pa...
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