Customer Ops Executive

We are looking for someone to manage merchant onboardings, and all merchant requests from end to end. You will solve issues quickly, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up up.

Role information

• Team: Customer Ops
• Role: Customer Ops Executive
• Location: Singapore
• Working hours: This role is a full-time role, regular office hours apply.

Responsibilities

• Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Supervise incoming messages from merchants and make sure they’re resolved with high standards.
• Provide accurate, valid and complete information using the right methods/tools.
• Supervise customer complaints, provide appropriate solutions and alternatives within the ...