Job Description
DESCRIPTION
The Customer Order Management Representative Level III works under minimal supervision and in accordance with Cummins Delegation of Authority policies. This role applies analytical and quantitative methods to understand, predict, and improve customer order and supply chain processes. The incumbent collaborates cross-functionally to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive operational stability while delivering a superior customer experience.
Key Responsibilities
Manage assigned customer accounts across the entire order life cycle , including customer setup, order entry and modification, escalations, and logistics coordination to meet committed delivery timelines.
Serve as the single point of contact for customers, manufacturing plants, parts distribution centers, and cross-functional teams to process and fulfill orders efficiently.
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