Job Description
**DESCRIPTION**
The Customer Order Management Representative – Level III operates with minimal supervision and in alignment with the Cummins Delegation of Authority Policy. This role uses analytical and quantitative methods to understand, predict, and enhance supply chain and customer order management processes. The position collaborates cross-functionally to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive stability across the supply chain while delivering a superior customer experience.
The role supports customers across the complete order life cycle and works in a rotational night shift between **5:00 PM to 2:00 AM IST** .
**Key Responsibilities**
+ Manage assigned customer accounts across the entire order life cycle, including new customer setup, order entry and modification, issue resolution, escalations, and logistics coordination, ensuring orders are shipped within agreed timelines.
+ ...
The Customer Order Management Representative – Level III operates with minimal supervision and in alignment with the Cummins Delegation of Authority Policy. This role uses analytical and quantitative methods to understand, predict, and enhance supply chain and customer order management processes. The position collaborates cross-functionally to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive stability across the supply chain while delivering a superior customer experience.
The role supports customers across the complete order life cycle and works in a rotational night shift between **5:00 PM to 2:00 AM IST** .
**Key Responsibilities**
+ Manage assigned customer accounts across the entire order life cycle, including new customer setup, order entry and modification, issue resolution, escalations, and logistics coordination, ensuring orders are shipped within agreed timelines.
+ ...
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