Customer Planner Assurance

This is a great opportunity to join our Customer Solution Centre in a role that sits right at the heart of customer experience and operational delivery. As a Customer Planner, you will help ensure the right work is planned at the right time, supporting our field teams and making a real difference to customers when they need us most.

We currently have four vacancies available. Two roles will follow a Sunday to Wednesday working pattern, and the other two roles will follow a Wednesday to Saturday working pattern. Shifts will be either 7 am to 5 pm or 8 am to 6 pm, depending on the rota.

What you’ll be doing as a Customer Planner, Assurance

• Planning, scheduling and monitoring work for field teams, ensuring the right resources are allocated and jobs are completed on time.
• Speaking with customers to understand issues, assess urgency and provide clear, timely updates throughout the customer journey. Using multiple systems to ...