Customer & Product Support Representative

Customer & Product Support Representative - Remote - Medellin, Colombia
Join our team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:
As a cross-trained Technical Product Support Specialist and Customer Support Representative, you'll be part of our Dealer & PSS Customer Support team and Tools & Outdoor team, working in a hybrid or remote capacity. You'll get to:

• Communicate with customers, primarily by phone, in a professional manner.
• Answer customer questions concerning assembly, operation, repair, and maintenance related to residential units, including riding lawnmowers, zero-turn lawnmowers, walk-behind lawnmowers, hand-held products, snow throwers, and tillers.
• Respond to inquiries regarding shipping and delivery, product registration, order tracking, credit...