Customer Protection Team Co Ordinator

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 175 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How will you make an impact

The Customer Protection – Fraud and Scams team operates within Enterprise Customer Protection – Strategy and Intelligence. This team is responsible for preventing, detecting, and responding to fraud and scam incidents affecting Wealth and Lending and Everyday Banking customers, as well as providing support to customers who have been impacted.

The Team Co‑ordinator plays a pivotal role as the central point of contact for customers and stakeholders, ensuring seamless, high‑qualit...