Customer quality agent (12 month contract)

For our Customer Care Center team we are hiring a fresh, experienced mind for this supporting role and within a high performing team as Customer Quality Agent during 12 months.

The main part of this role is to follow the Avery Dennison standard customer complaint process for a dedicated portfolio of customers. Together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost/complaint target, while being the first contact point for our external and internal customers.

You will:

• Respond via email or telephone to the customers
• Manage the administrative part of the complaints using different tools
• Escalate appropriately technical issues to the technical team
• Develop and maintain positive relationships with both internal and external customers.
• Deciding on outcome of Complaints based on factual analysis 
• Maintain appropriate documentation...