Customer Quality Control Associate

Overview

We are looking for a meticulous and dedicated Customer Quality Control Associate to join our team. The individual in this role will be responsible for analyzing and evaluating validity of our member rebate claims, maintaining and our gaming fraud prevention by providing exemplary analytics and resolution. This individual will achieve fraud goals and standards through overall personal performance and ensure that Tenerity exceeds our members’ expectations. Candidates should be comfortable communicating with our members, have a customer service mindset, and be prepared to conduct research into records and transactions of Tenerity claims.

Responsibilities

• Researches and analyzes customer or client accounts for possible cases of fraud and to prevent future fraud.
• Identify valid or fraudulent transactions and/or areas that need increased security procedures or software to protect customer accounts.
• Researches and reports on advan...