Customer Quality Engineer

Handle customer complaints and quality issues from start to closure

Prepare and submit 8D / problem-solving reports to customers

Drive root cause analysis and corrective actions with cross-functional teams

Coordinate with R&D, manufacturing, process, and supplier quality teams

Support failure analysis for returned units and warranty units

Track and reduce recurring customer issues and quality escapes

Ensure compliance with IATF 16949, ISO 9001, and customer specific requirements

Requirements

Degree in Engineering (Electronics, Mechanical, or related)

1–5 years’ experience in Quality Engineering or Customer Quality related

Experience handling customer complaints and 8D reports

Basic understanding of electronics / PCBA manufacturing

Familiar with automotive quality systems (IATF 16949 preferred)

Able to travel regularly for meeting and discussion with customer

Skills

Strong ...