Customer Quality Engineer (CQE)

Overview

Two headcounts available for this position.

Responsibilities

• Communicate daily with customer to identify potential problems with the quality before they become serious issues.
• Continuously review process to look for process improvement activities to control customer complaint.
• Perform process audits and take appropriate corrective action / follow up.
• Recommend solutions to non-conforming material through designated channels.
• Act immediately for customer complaint and RMA and ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes.
• Organize customer SQE inspection as customer request.
• Analyze, compile, review and regularly report customer quality metrics such as DPPM and RCCA/CAPA.
• Responsible for Self-Assessment audit Management.
• Ensure appropriate and timely commun...