Customer Quality & Performance Specialist

Customer Quality & Performance Specialist

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Job Purpose

This is a client‑facing role that focuses on linguistic quality onboarding, strategy, processes, quality data analysis and quality data reporting to meet each of our clients’ quality expectations.

You will be working on linguistic processes and with linguistic assets (e.g., terminology, style guidelines, translation memories) that enable the translation teams to deliver the highest quality work in the most productive manner.

Your role will include strategic linguistic quality onboarding for new clients, including AI linguistic solution exploration.

As an individual contributor, you will support one or several accounts at the discretion of your manager. You will collaborate with team members and internal teams, support the drive for continuous process improvement and address clien...