Customer Quality Support

This role provides primary support to the Customer Quality & Technical Support (CQTS) team, acting as a key liaison between manufacturing operations and customers. The focus is on ensuring overall customer satisfaction by meeting quality standards, regulatory requirements, and customer expectations, while also providing technical support and assistance as required.

Key Responsibilities

• Assist with investigating customer quality inquiries, complaints, and non-conformances, supporting timely resolution
• Monitor and maintain product quality and process compliance through audits, metrics, and data analysis
• Conduct fracture analysis of bottles and prepare detailed technical reports to document findings
• Support continuous improvement initiatives through root cause analysis and corrective actions
• Liaise directly with customers when required and support the broader CQTS team
• Support new product trials and developmen...