Customer Rating Experience Associate

You will support the Evaluation Services (EVS) Inquiry Center team in explaining assessment results to companies that have been rated by EcoVadis on their sustainability performance, by presenting our methodology, giving contextual information around their performance, and maintaining constructive discussions with customers. The ultimate goal of your role is to make sure that our rated customers are provided with highly professional support to maximize customer satisfaction and maintain continuous engagement.Support the team with day to day requests from rated companies all over the world:

• Act as a point of contact for our rated companies for their assessment-related questions.
• Ensure deadlines are respected, and high quality support is provided.
• Write responses in response to rated companies feedback/questions.
• Lead discussion and calls with rated companies and support them during live sessions
• Bring the methodolog...