Customer Relation Officer

The Company

You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Scope of Position :

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customers needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  1. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  2. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  3. Point to point enquiries from customer
  4. SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  5. Perform out bound calls to customers who leave callback
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