Customer Relations Assistant

Overview

This is an exciting opportunity to join the dynamic Customer Service team at Elken Service Sdn Bhd as a Customer Relations Assistant. In this full-time role based in Kuala Lumpur, you will play a crucial part in delivering exceptional customer experiences and supporting the company's commitment to customer satisfaction.

Attractive Incentive Scheme on top of Basic Salary!!!

Responsibilities

• Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Resolving customer issues and complaints effectively, ensuring a positive outcome for the customer
• Maintaining detailed records of customer interactions and following up on open cases
• Providing accurate information about Elken Service's products, services, and policies
• Collaborating with other departments to ensure a seamless customer experience
• Identifying opportunities to improve customer...