Customer Relations Executive

Job Summary

• Working Days & Hours: Monday to Friday, 9am to 6pm
• One year contract (convertible)

Job Responsibilities

• Build and maintain strong relationships with customers through regular communication and understanding of their needs to foster loyalty and long-term engagement.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Prepare quotations and follow up with customers accordingly.
• Handle customer complaints and feedback, ensuring timely resolution.
• Ensure smooth processing of customer orders and coordinate timely delivery.
• Maintain accurate and up-to-date customer records.
• Prepare regular reports on customer satisfaction, resolved issues, and feedback for management review.
• Assist in preparing sales forecast reports.
• Work closely with sales, operations, and marketing teams to enhance overall customer relationships.
• Perform sa...