Customer Relations Executive

Job Summary:

The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.

Location : Kochi

Gender : Female

Key Responsibilities:

Customer Coordination & Relationship Management

• Act as a single point of contact for customers post-booking till possession
• Build and maintain strong relationships with clients through regular updates and assistance
• Address and resolve customer concerns or complaints in a timely and professional manner

Documentation & Process M...