Customer Relations Executive

Job Summary:

The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.

Location : Kochi

Gender : Female

Key Responsibilities:

Customer Coordination & Relationship Management

• Act as a single point of contact for customers post-booking till possession
• Build and maintain strong relationships with clients through regular updates and assistance
• Address and resolve customer concerns or complaints in a timely and professional manner

Documentation & Process Management

• Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)
• Collect, verify, and maintain necessary documents from customers
• Assist in registration and stamp duty procedures

Payment & Account Coordination

• Track customer payment schedules and follow up for timely payments
• Coordinate with the accounts/finance department for payment receipts and outstanding dues
• Share payment reminders and NOCs with customers

Possession & Handover Coordination

• Coordinate for site visits, snag list preparation, and final handover of the property
• Ensure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothly
• Maintain possession checklists and ensure customer satisfaction at the time of handover

Internal Coordination

• Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in sync
• Escalate unresolved issues to the appropriate departments or senior management

Qualifications & Skills:

• Bachelors degree
• 24 years of experience in customer service, preferably in real estate/post-sales domain
• Strong communication (written and verbal) and interpersonal skills
• Knowledge of real estate documentation and procedures is an advantage
• Proficiency in MS Office
• Ability to handle multiple tasks and work under pressure
• Good problem-solving and conflict-resolution abilities

Preferred Attributes:

• Fluency in English and local language
• Customer-first attitude with a polite and professional demeanor
• Understanding of local real estate laws and RERA compliance (if applicable)

Email :

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