Customer Relations Manager

Role Overview

We are looking for a Customer Relations leader to manage and scale Amura's Customer Relations team, which is responsible for client onboarding, relationship management, conversion, and revenue growth, while delivering a consistent, high-quality customer experience.

This role reports directly to the Head of Customer Relations and plays a critical role in improving conversions, solving systemic issues, managing escalations, and building long-term client relationships through the team.

Key Responsibilities

Conversion & Revenue Growth

• Own and drive conversion rate improvement across the inbound customer funnel
• Analyse lead journeys, drop-offs, objections, and decision behaviour to improve enrolment outcomes
• Continuously refine client engagement frameworks, pitch approaches, and conversation quality
• Coach the team on relationship-led, con...