Customer Relations Manager

We are looking for a strong and experienced Customer Relations Manager to lead our Customer Service team. In this role, you will oversee customer service operations, drive team performance, and enhance customer satisfaction to support business growth.

Job Responsibilities

• Supervise and mentor Senior Team Leads to manage their teams effectively
• Provide coaching, guidance, and performance feedback to support continuous development
• Foster a positive, high-performing team culture aligned with company values
• Oversee daily Customer Service operations to ensure timely and effective resolution of inquiries and issues
• Implement and maintain customer service standards, policies, and procedures
• Monitor KPIs and SLAs to ensure operational efficiency
• Analyze customer feedback and operational data to identify improvement opportunities
• Develop and execute strategies to improve customer satisfac...