Job Description
Position:
Customer Relationship Manager (Customer Success & Ops)
Location:
Navi Mumbai (Turbhe)
Department:
Customer Success & Operations
Employment Type:
Full-time
About Nap Chief
Nap Ch ief is a fast-growing D2C kids’ wear brand making fun, stylish, and comfortable clothing for little ones. We’re a small, energetic team passionate about creating a brand that makes a real difference.
Role Overview:
As a Customer Relationship Manager, you will own the complete post-purchase customer experience while driving operational efficiency across deliveries, returns, and RTO reduction, working closely with growth, brand, and operations teams to build long-term customer loyalty.
Key responsibilities
Customer Success Ownership:
Lead the end-to-end customer journey from pre-purchase queries to post-delivery satisfaction and retention.
Team Leadership:
Manage, mentor, and coach the customer support ...
Customer Relationship Manager (Customer Success & Ops)
Location:
Navi Mumbai (Turbhe)
Department:
Customer Success & Operations
Employment Type:
Full-time
About Nap Chief
Nap Ch ief is a fast-growing D2C kids’ wear brand making fun, stylish, and comfortable clothing for little ones. We’re a small, energetic team passionate about creating a brand that makes a real difference.
Role Overview:
As a Customer Relationship Manager, you will own the complete post-purchase customer experience while driving operational efficiency across deliveries, returns, and RTO reduction, working closely with growth, brand, and operations teams to build long-term customer loyalty.
Key responsibilities
Customer Success Ownership:
Lead the end-to-end customer journey from pre-purchase queries to post-delivery satisfaction and retention.
Team Leadership:
Manage, mentor, and coach the customer support ...
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