Customer Relations Officer

About Our Client

This organisation is a small-sized entity within the Public Sector, committed to providing high-quality services to the community. They focus on operational efficiency and take pride in their structured and professional approach.

Job Description

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Maintain accurate records and manage data entry tasks effectively.
• Support administrative functions, including document preparation and correspondence management.
• Assist in coordinating meetings and events for the department.
• Handle incoming calls and direct them to the appropriate team members.
• Ensure that all customer interactions align with organisational standards and policies.
• Collaborate with internal teams to improve customer satisfaction and processes.
• Contribute to the overall efficiency and success of the Secretarial...