CUSTOMER RELATIONS OFFICER

Responsibilities

• Attending to customer queries and concerns in a timely manner and professionalism
• Handling Customer Complaint
• Site Visit and meet the clients as needed
• Training and guide the client on how to use our system
• Data entry and card programming
• Process new registration and manage existing records
• Handle calls and register to system accordingly
• Prepare monthly service report and other reports
• Check daily report for enhancement
• Assist user to sign up and basic troubleshooting
• Record and keep track customer feedback and daily reporting.
• Manpower scheduling and check daily attendance
• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements
• Update leave application in system
• Coordinate social and recreational activities to promote the team work of th...