Job Description
About Our Client
This organisation is a small-sized entity within the Public Sector, committed to providing high-quality services to the community. They focus on operational efficiency and take pride in their structured and professional approach.
Job Description
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintain accurate records and manage data entry tasks effectively.
- Support administrative functions, including document preparation and correspondence management.
- Assist in coordinating meetings and events for the department.
- Handle incoming calls and direct them to the appropriate team members.
- Ensure that all customer interactions align with organisational standards and policies.
- Collaborate with internal teams to improve customer satisfaction and processes.
- Contribute to the overall efficiency and success of the Secretarial & Business Support department.
The Successful Applicant
A successful Customer Relations Officer should have:
- Previous experience in a customer service or administrative role, ideally within the Public Sector.
- Strong communication and interpersonal skills.
- Proficiency in using office software and systems.
- A keen eye for detail and excellent organisational abilities.
- The ability to manage multiple tasks and prioritise effectively.
- Knowledge of customer service principles and practices.
- A proactive approach to problem-solving and a positive attitude.
- A commitment to delivering quality service to stakeholders in Subiaco.