Job Description
Customer Relations Specialist
Brand: HSBC
Area of Interest: Call Centre
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 9 Feb 2026
**Why join us?**
The Customer Relations Specialist is responsible for managing customer complaints and escalations in line with regulatory guidelines, ensuring fair, timely, and effective resolution of customer disputes. The role focuses on delivering positive customer outcomes while balancing regulatory compliance, risk management, and HSBC values.
**What you’ll do:**
+ Manage end-to-end customer complaints in accordance with onshore regulatory requirements, including acknowledgment, investigation, resolution, and closure within prescribed timeframes.
+ Conduct fair, thorough, and unbiased investigations by reviewing c...
Brand: HSBC
Area of Interest: Call Centre
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 9 Feb 2026
**Why join us?**
The Customer Relations Specialist is responsible for managing customer complaints and escalations in line with regulatory guidelines, ensuring fair, timely, and effective resolution of customer disputes. The role focuses on delivering positive customer outcomes while balancing regulatory compliance, risk management, and HSBC values.
**What you’ll do:**
+ Manage end-to-end customer complaints in accordance with onshore regulatory requirements, including acknowledgment, investigation, resolution, and closure within prescribed timeframes.
+ Conduct fair, thorough, and unbiased investigations by reviewing c...
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