Customer Relationship Coordinator

Overview

We're hiring a Customer Relationship Coordinator to assist in client follow-ups, engagement initiatives and relationship management. Perfect for fresh grads who are people-oriented and want to gain experience in customer success and client relationship skills.

Responsibilities

• Assist in following up with existing clients to ensure satisfaction and engagement
• Maintain client records, contact logs and CRM updates
• Support loyalty, retention and client feedback initiatives
• Help prepare reports and communications for client relationship management
• Collaborate with the team to improve client experience and engagement strategies

Requirements

• Local Polytechnic Diploma or Degree
• Friendly, proactive and confident in client interactions
• Good communication, organisation and basic client service skills
• Comfortable handling follow-ups, administrative tasks and record-keeping...