Customer Relationship Executive

We are looking for a   CRM Executive (preferably from the Hospitality industry)   who can bring in a service-oriented mindset, strong interpersonal skills, and a customer-centric approach to enhance client relationships and drive customer loyalty.

Key Responsibilities : 

• Provide a warm, professional, and personalized welcome to each client, ensuring a memorable customer experience.
  
• Handle inquiries, concerns, and complaints efficiently across multiple channels (in-store, phone, email, WhatsApp, and social media).
  
• Ensure timely and personalized follow-ups to enhance client satisfaction and conversion.
  
• Build and maintain long-term relationships with clients by understanding their needs and preferences.
  
• Collect and manage customer data including key life events (birthdays, anniversaries, engagements) to create customized promotions and offers.
  
<...