Customer Relationship - Japanese

Description

In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.

Your responsibilities will include:

· You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.

· Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.

· Ensure delivered solutions are realized in committed time frame and meet client expectation

· Establish a quality management system: tracking of project milestones, quality and KPIs

· Manage project risks, issues...