Customer Relationship Management (CRM)

Job Title: Customer Relationship Manager

Roles And Responsibilities

• Customer Service:
  
  

Provide information about products, services, and offers to customers.

Handle inbound and outbound calls to understand customer needs and resolve issues.

Address customer feedback to improve service and processes.

• Sales and Operations:
  
  

Drive sales through efficient store operations and customer service delivery.

Set store sales plans and quotas aligned with business objectives.

Maintain gross margin, stock on hand (SOH), segment & brand mix, and discount management.

• Inventory and Merchandising:
  
  

Recommend product lines and ensure appropriate merchandise mix.

Manage inventory, shrink control, and cost optimization.

Implement production, productivity, quality, and customer service standards.